With a history dating back 50 years ago, TAG Aviation leads the world in private and business aviation services. Operating from multiple centres in Europe, the Middle East and Asia, the company has an unrivalled reputation for safety, reliability, and operational excellence. With fully integrated flight operations in Geneva, London, Madrid, Hong Kong and Bahrain, TAG Aviation employs more than 800 dedicated professionals and maintains a fleet of over 120 aircraft.
In 2008 Malcolm Rusby, TAG Aviation’s Safety Director, was appointed to update and implement the airline’s procedures and systems in order to build and sustain business growth.
“When we looked to the market to see what outsourced providers there were who could meet our requirements the name Vistair came up again and again,” he said. “Once we’d met representatives from the company and seen the software’s capabilities we were very impressed and, from then on, it was the obvious solution to partner with them.”
TAG signed up to SafetyNet®, Vistair’s simple to use yet powerful safety management and reporting system, a decision which reaped immediate benefits.
After deploying SafetyNet®, the airline saw a 25% increase in reports overnight. Malcolm Rusby, believed the increase was due to crews’ rapid understanding of SafetyNet®, and appreciation that the electronic system was secure and confidential. Importantly, reports would be acknowledged, opposed to the previous paper-based system.
“Straight away this brought the whole issue of safety to life,” he continued. “Crews took to it straight away and were immediately using it all the time. SafetyNet is so intuitive and user-friendly, people fill out their reports there and then and get on with their jobs.”
Tag’s relentless focus on safety management has resulted in the airline passing its CAA phase one and two assessments and as a result was ranked in the top three airlines in the UK for commitment to safety.
“Part of that assessment praised our reporting system,” said Malcolm Rusby. “Vistair has definitely had a hand in helping us get to where we are today.”