• Job Description

    At Vistair, we live for the success of our customers which represent the world’s leading and most innovative airlines.  Our customers recognize us for our world-class products, talent and our commitment to partnership. 

    With responsibility for both relationship and revenue, we are seeking a key account manager that can build effective professional relationships, represent our customer’s business priorities and liaise with all departments of Vistair to ensure optimum customer success.

    This is an exciting role that offers the experience of working with global brands across multiple geographies.  Excellent potential for career development.

    The Role

    • Own the Business Development and Financial Performance of Vistair’s customer base
    • Maximize lifetime value through higher product adoption with exceptional customer service and focus.
    • Drive new business growth through greater customer advocacy and reference-ability
    • Serve as an internal customer advocate in driving industry best practices and the evolution of the Vistair’s product suite
    • Ensure effective monitoring of operations and risk
    • Be a Trusted Advisor to the Customer and contribute thought leadership and best practice.
    • Own Relationship Mapping & Strategy: maintain senior level relationships across all functions of the customer’s business
    • Internal stakeholder management within Vistair to achieve goals
    • Effectively articulate the customer’s current and future business priorities
    • Global Travel to maintain customer relationships


    • Detail oriented, driven, able to prioritise efficiently and take initiative
    • Minimum 3 years’ experience in business
    • Ability to influence through persuasion, negotiation, and consensus building
    • Strong empathy for customers and a passion for technology
    • Project management skills - orientated, disciplined and organized
    • Proven ability to work in a fast-paced global environment
    • Analytical and process-oriented mind-set
    • Demonstrated desire for continuous learning and improvement
    • Enthusiastic and creative leader with the ability to inspire others
    • Excellent communication and presentation skills
    • Educated to a diploma/degree level

     Personal Attributes

    • A passion for travelling and all things related to travel
    • Enthusiastic and creative with the ability to articulate views and opinions
    • Excellent communication skills - across teams, with customers at all levels
    • Ability to build an excellent working relationship with all stakeholders
    • Commercially minded with strong business acumen, supported by analytical skills
    • At ease working in a fast-paced, competitive, international environment with different cultures
    • Ability to motivate self and others is important
    • Willingness to travel and work extended hours to meet deadlines (when applicable)
    • Professional and respectful approach to confidentiality regarding the company and our customer engagements

     Salary Package

    Attractive package including:

    • Competitive salary (experience dependent)
    • 27 days holiday plus bank holidays
    • Matched company pension contribution
    • Retail, leisure, holiday, restaurants, health and well-being discounts
    • Bike to work scheme
    • Life Insurance and Income Protection
    • WPA - NHS Top up cash plan


    To apply for this role, please send a CV and Covering Letter to lesley.bell@vistair.com by 3 April 2019

    Customer Success Manager
    £ TBC