Job Description

Working as part of the Service Desk Team, the Service Desk Analyst will act as a primary point of contact for customers using Vistair products.  The role requires real time problem analysis and resolution of Service Desk tickets of both a technical and non-technical nature to ensure that client’s expectations are met and managed within the given SLA’s.  You will need to work well within a team environment, be organised with your tasks, demonstrate confidence when talking to clients and can relay updates clearly.

Requirements

Key Responsibilities

  • Efficient problem resolution of customer queries;
  • Ensure customer satisfaction through good communication;
  • Provide technical knowledge of Vistair products to the customers;
  • Testing as required to replicate reported issues;
  • Maintain and update, as required, product user guides;
  • Aid others in regard to the Release Management, Problem Management and Incident Management processes.

Job Requirements 

  • Customer/Client focused.
  • At least 6 months experience in a similar Role.
  • Able to work well within a team.
  • Can work independently.
  • Organised.
  • Problem solving.
  • Prioritization of issues.
  • Able to articulate well.
  • Conflict Management.
  • Adaptability.
  • Stress Tolerance.
  • Proficient in Microsoft Word and Excel.
  • Previous knowledge of JIRA would be an advantage.

Closing Date is: Friday 29th June.

Please attach your cv and address your interest to sam.greaves@vistair.com with a covering letter.